Returns & Exchanges

At Diabexy, we prioritize your health and satisfaction by ensuring all our specialized food products meet the highest quality standards. Due to the perishable nature of our items, we offer a dedicated return process for products that arrive damaged or incorrect.

Return Process

• 1.
  Contact Support

  Notify our customer care team within 48 hours of delivery by emailing your order number and photos of the issue to [email protected].

• 2.
  Verification Process

  Our quality assurance team will review your request and the provided images to verify the eligibility for a return or replacement based on our food safety protocols.

• 3.
  Package Preparation

  Once approved, please ensure the item is kept in its original packaging and stored according to the label instructions until the pickup is arranged.

• 4.
  Resolution

  We will initiate a free replacement shipment or process a full refund to your original payment method within 5-7 business days of approval.